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   Frequently Asked Questions

   & Information on Membership Accounts

 

Do I Need to be Vaccinated to Enter TCFC?

  • Yes, anyone 12 years of age and over must provide proof of vaccination EACH time they wish to enter the Tottenham Community and Fitness Centre.
  • Effective January 4, 2022, you will be required to use the enhanced vaccine certificate with QR code and the Verify Ontario app in settings where proof of vaccination is required.
  • The QR code can be used digitally or by printing a paper copy.
    Individuals can download their enhanced certificate with QR code by visiting the Government of Ontario's website and searching for COVID-19/vaccine.

                  Want a Link to Download your Vaccine QR Code? Click here QR Code

New Members:

  • To register for our programs the parent/guardian of the skater(s) needs to set-up a member account.
  • The account should be set up under a parent/guardian's name... (not the skater, they are added later).
  • Once the account is created, click on the "Registration" tab in the main navigation menu or use the drop down menu to select the program.
  • Next time you want to login you will find the link at the top right hand corner of our home page.

Want to setup a membership account? Click here LOGIN 

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Who Should Create the Family Membership Account:

  • The account holder must be the Custodial Parent or Guardian of the skater, as the account holder is required to give consent on behalf of the minor skater(s).
  • Please do not set-up accounts for your grandchildren, nieces, nephews, or friends children.

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Returning Members:

  • You'll need the email address you setup the account with and your password

    Want to login into your existing account? Click here Login

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Forgot Your Password?

  • That's okay! You can reset your password.
  • DO NOT create another account!!!
    • All your skater(s) previously entered achievements will not be transferred over to the new account.

Want to reset your password? Click here Reset

Password reset didn't work? Email Admin , or fill out this form and we will reset your password manually. Make sure when you email us to include: your name, and one skater's name.

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Forgot Your Email Address?

  • No worries! We can find the email address you originally used to set-up the member account.
  • DO NOT create another account!!!
    • All your skater(s) previously entered achievements will not be transferred over to the new account.

Need your member email? Email Admin , or fill out this form and we will let you know the email address on your Member Account. Make sure when you email us to include: your name, and one skater's name.

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Old Email Used for Membership Account? 

  • Not a problem! Login using your old email address and go to your account settings and change the email to your new or preferred email. 
  • DO NOT create another account!!!
    • All your skater(s) previously entered achievements will not be transferred over to the new account.

   Login to update your member email address? Click here  LOGIN

Couldn't access account? Email Admin , or fill out this form and we will change your account email manually. Make sure when you email us to include: your name, one skater's name, and new email address.

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Not Getting Club Information Emails:

 

Make sure that your Member Account has been set to receive emails regarding Program Information.

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Registration Instructions:

  • For each skater, select the program(s) you wish to register for.
  • Register ALL your skaters on the same invoice to allow for multi-program, multi-season, and family discounts.
  • Please carefully read & sign off on all Club Policy documents when you are registering.
  • Proceed to checkout. We accept credit card (VISA, MasterCard & AMEX) & EFTs as payment options.

Want more detailed registration instructions? Click here INFO

     Want to register in a program? Click here Registration

Please note that if our system detects more than 30 minutes of inactivity in your browser, your registration spots will no longer be reserved, and you will need to begin again.

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My child doesn't like skating lessons... can I get a refund?

 

NO REFUNDS will be issued after skating lessons have started. Only refund requests submitted to a member of the Board in writing, along with a doctor's note explaining why the skater can not continue in the program will be considered. All refunds will be calculated as follows:

  • Amount paid less the Skate Canada Fee and Administration Fee
  • Less ice time up to the date the request for refund is received

BUT the registration says "withdrawal date by ..." The withdrawal date is for Club use only and does not reflect when skaters can leave the program and expect a refund.

BUT my child doesn't like skating lessons. We have limited spaces in our Learn-to-Skate programs and when you registered in the program we reserved a space for your child.

JUST give my child's spot in the program to a waitlisted skater. It's not that simple, once lessons have started we often can not fill the spot, as parents/guardians of waitlisted skaters have made other arrangements and are no longer available for lessons.

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What is the Skate Canada Fee?

 

What is the Admin Fee?

 

Can my child wear a bicycle helmet or skiing helmet?

 

What should I dress my child in for skating lessons?

 

 

Contact Us:

Need help? Email us and we'll do our best to answer your question.

 

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